At DeviceHub 3D Printing, we strive to provide clear and fair terms regarding cancellations and refunds. By placing an order with us, you agree to the following policy:
1. Order Cancellation
1.1 Cancellation Within 1 Hour of Order Placement
- You may cancel your order at any time within 1 hour of placing it.
- If cancelled within this window, you will receive a 100% refund of the order value.
- Refunds are processed within 4 hours of cancellation confirmation and credited to your original payment method.
1.2 Cancellation During Printing
- If you request cancellation after 1 hour but while printing is in progress, an 18% processing fee will be charged.
- The remaining 82% of the paid amount will be refunded.
- Refunds are issued within 24 hours of cancellation confirmation.
1.3 Cancellation After Print Completion
- Once printing is complete (before shipping), no cancellation is permitted.
- No refunds will be issued for orders cancelled after completion of the print.
- You may still choose to have the order shipped, but payment is non-refundable.
2. Refund Processing
2.1 Refund Timeline
- Within 1 Hour Cancellations: Refunded within 4 hours.
- During Printing Cancellations: Refunded within 24 hours.
2.2 Refund Method
- All refunds will be issued to the original payment method used for the purchase.
- Please allow standard banking time (1–2 business days) for the refund to appear in your account, depending on your bank.
2.3 Non-Refundable Scenarios
- Orders cancelled after print completion.
- Orders with customised designs or post-processing completed (e.g., painting, polishing) beyond the printable stage.
3. How to Request a Cancellation
- To request cancellation, email support@devicehub.in with:
- Order number
- Cancellation request reason
- Our team will confirm receipt and process your request per the timelines above.
4. Contact Information
If you have questions about this policy or need assistance, please contact us:
- Email: support@devicehub.in
- Phone: